104 AARP Travel Center Powered By Expedia Reviews | expedia-aarp.com @ PissedConsumer

Resolved

German V Pry

German V Pry | |

Cartagena De Indias, Bolivar

Resolved: Another day with customer service

Mar 13, 2024

1.0

AARP Travel Center Powered By Expedia - Another day with customer service

AARP Travel Center Powered By Expedia - Another day with customer service - Image 2

Updated by user Mar 20, 2024

Company fixed the issue and I have been provided with apology. None!

Original review Mar 13, 2024

Since Mar 11, I called the customer service number every day w/o any positive assistance. Today, Mar 13, I am into my 4th call with a different representative. The calls seem to be cut off after 15 mins and theres no call backs despite the request to confirm my contact number. Currently, over 20 mins into the holding pattern!

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Loss:

$1200

Cons:

Consistent bad experience

Preferred solution: Full refund

User's recommendation: Book directly w airlines or hotels

German V Pry

Bad Phone Service Experience

Mar 12, 2024

1.0

AARP Travel Center Powered By Expedia - Bad Phone Service Experience

March 12, 2024 at 2:00 EST, In past hour, Ive 4 separate calls related to a reservation. Each time, I am put on hold, calls dropped without any resolution nor any effective call backs. Currently, on the 4th and 11+ minutes into waiting

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Loss:

$1211

Pros:

Apparently ease of use

Cons:

Oblivious of no use

Preferred solution: Full refund

User's recommendation: Don’t book with Expedia AARP!

Wendy M Gvs

Expedia did not cancel and refund hotel when requested

Sep 19, 2023

1.0

AARP Travel Center Powered By Expedia - Expedia did not cancel and refund hotel when requested

AARP Travel Center Powered By Expedia - Expedia did not cancel and refund hotel when... - Image 2

AARP Travel Center Powered By Expedia - Expedia did not cancel and refund hotel when... - Image 3

We had to cancel a trip and Expedia cancelled the flights and car but not the hotel. They are required to before the hotel can issue the refund. I messaged, emailed and called several times and they kept saying they are working on it. Then they said they didn't hear from the hotel so there will not be a refund. They expect people to just accept what they say but they don't follow their own procedures. I wish AARP did not partner with Expedia as the travel agency is not honest and they can ruin your trip and cost you a lot of money.

View full review

Loss:

$400

Preferred solution: Full refund

User's recommendation: Book directly with airlines and hotels

Mary Balazs

Helped to completely ruin our Xmas

Dec 29, 2023

1.3

Original review Dec 29, 2023

I had booked a hotel with AARP/Expedia.com for Xmas Day night. I thought I had purchased the travel insurance.However, after a family member became severely and unexpectedly ill requiring a trip to the ER, we unfortunately had to cancel.

I called the hotel immediately to be within the cancellation window. I was told they couldn't cancel the reservation and I had to call AARP/Expedia and it had to be approved by the General Manager. I was told to have AARP/Expedia call back the next day at 10:00am, which I dutifully did.However, my cancellation and refund were refused by the General Manager. Long story short.

I spent my entire day on the phone talking to "Supervisors," but with no help. Neither would refund my money. When I asked what I had paid for with the cancellation insurance I was told it was not on my reservation. This was news to me.

After wasting an entire day of getting nowhere. I finally called the Comfort Suite Corporate Offices and when they looked up my reservation there was no contact information listed. My phone number and address did not match my account and I was listed as having checked out. I do not know how I could have checked out, when I never even checked in?

Then, as per the Corporate Offices instructions I recalled AARP/Expedia to ask that they recall the hotel. They refused saying there was nothing more that could be done. The Corporate Office told me probably AARP/Expedia had imputed my information incorrectly. However, when I brought this to attention of AARP/Expedia, they denied there was any error.

Going forward I will never use their travel service again or stay at a Choice Hotel. .

View full review

Loss:

$112

Cons:

Poor customer service

Preferred solution: Full refund

User's recommendation: Use another booking service. AARP/Expedia doesn't benefit seniors.

4 comments

Guest-2457554

Dec 31, 2023

You have a right to your opinion. However, the only intention as to why I posted this event was to advise other travelers to be forewarned and guarded, so that they might avoid the terrible experience I encountered.

Helpful

View more comments (3)

Anonymous

Guest-5447799 |

Burlington, Massachusetts

Unethical Practices

Dec 20, 2023

1.2

AARP Travel Center Powered By Expedia - Unethical Practices

Booked a flight several months ago to travel today, Dec 20, 2023. Additional charges were paid for a carry on for a very expensive flight. The new practice for Expedia is to book your flight with two different flight carriers and you end up paying fees for each way. AARP should not partner with a business with a company that instead of supporting consumers is ripping them off.

View full review

User's recommendation: Stay away from AARP Travel and their partnership with AARP

Anonymous

Guest-5538325

Kalispell, Montana

"Third-party" bookings cause you to be treated like a third-rate customer

Jan 17, 2024

1.6

We had a magnificent month-long trip to Ireland. The ONLY problems we encountered were the hotels we booked through AARP. There seems to be some disdain among the hotels when you book through a third-party - in this case AARP's partner Expedia. We were treated like third class citizens. We lost out on a refund because they couldn't give it to us directly. Therefore, any savings by booking through AARP was lost and it cost us more than it should have. In another case, they refused to give us a statement upon checkout, saying I had to reach out to Expedia for it. Ridiculous! I demanded to know at least how much they were charging my credit card. It was like wrestling the number out of a surly front desk associate. They REALLY don't like "third-party" customers.

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User's recommendation: Don't book your hotels through AARP and/or Expedia

TRAVIS D Ics

TRAVIS D Ics | |

Irving, Texas

Prepaid rental car at Budget is worth $0

Oct 18, 2023

1.4

AARP Travel Center Powered By Expedia - Prepaid rental car at Budget is worth $0

I prepaid for a rental car with AARP Expedia with Budget at DFW Rental Car Center. Upon arrival, the only cars ready were for customers using Budget's Fastbreak program. All other customers had to stand in a line of 60 people with two agents servicing each one in 15 minutes or more. Not wanting to delay my vacation for hours I went over to Hertz and got a car right away, but at higher rates than I usually pay for reservations in advance. AARP Expedia refused to refund anything, even though Budget provided nothing. I guess Budget makes a lot of money scamming people by making them wait hours for a prepaid rental, and AARP Expedia is their scam enabler. I am out $440 for a 4 day car rental. Since the car is prepaid, I see no reason why they could not have the car ready without waiting for hours to see an agent.

View full review

Loss:

$440

Pros:

Convenience

Cons:

No refunds
Bad service
Scammers

Preferred solution: Full refund

User's recommendation: Don't prepay for a rental car, enroll in the rental car fast pick up program, and don't use a travel agent.

Chris E Ion

Chris E Ion |

Memphis, Tennessee

Wrong date and Expedia would not help even with insurance

Jan 02, 2024

I booked a Hotel for December 11th on December 11. When the booking confirmed, the date was changed to the 25th. I called immediately to cancel and rebook for the 11th. Expedia said that the hotel would not cancel and rebook. The hotel said that it was Expedia deal to cancel since it was a a 3rd party booking. I even purchased travel insurance and Expedia still would not fix it. I booked for the 11th through the hotel directly. Expedia would not cancel for the 25th so I was stuck with it

View full review

Loss:

$201

Cons:

Customer service

Preferred solution: Full refund

User's recommendation: Don’t book through Expedia

Ren Lek

Ren Lek |

Rancho Cordova, California

Hotel invioce

Oct 03, 2023

I needed an invoice for my stay at Treasure Island from 9/22/23 to 9/24/23 so I may be reimbursed for the $662.53. I needed something to show what I was paid for. You received your money now I need to be reimbursed. Thanks, Tina Carlon

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Erik M Cnj

Erik M Cnj |

What was supposed to be a "package deal" they only booked part of

Aug 28, 2023

1.0

AARP Travel Center Powered By Expedia - What was supposed to be a package deal they only booked...

Updated by user Aug 28, 2023

Oh yeah - I actually booked two vacation packages to Las Vegas - one was cancelled because they closed Tampa Airport before the storm. The other was the mess I described.Although I was promised a $50 gift card for each reservation I never got either.Bait-and-switch dishonest con men.Do not trust them.

Original review Aug 28, 2023

I was trying to fly to Las Vegas ahead of Hurricane Idalia so I tried to book a package deal on AARP -Expedia including a flight to Las Vegas, a hotel for a week and a flight back. Typically, if one segment of the package deal is not available they don't just book the rest of it - but that's what they did to me. I couldn't get a flight to Las Vegas but they booked the hotel and the return trip anyway. And I have no way to get to Las Vegas. This would be like trying to book a package deal and there are no hotels available but they book the flights anyway. This is a clear screw up by AARP - Expedia but they won't just cancel my reservation and issue a refund. I'm trying to get the hotel in Las Vegas to say they will refund the money - I was on the phone and emailing for 4 hours today while I was supposed to be preparing and evacuating for Hurricane Idalia. This is the worst sort of con/fraud. Never, ever, trust anything these people say and NEVER, EVER book a vacation or flight using their online automated system. Do it through a human being - because with the online booking God knows what they will stick you with. One of the worst travel experiences of my life and a complete fraud and con. These people are crooks and should be shut down. AARP should be ashamed to lend their name to this project.

View full review

Loss:

$1046

Cons:

Incompetent
Manipulative
Deceitful

Preferred solution: Full refund

User's recommendation: Run... run as fast as you can to a legitimate traqvel agency

Anonymous

Guest-5264500

Mountain View, California

Reserved a car through them, went to pick up the car and Avis had no cars, none

Oct 27, 2023

1.0

I reserved a car through AARP Travel Center, the first time I've used them. I got a timely confirmation indicating my car had been reserved and it included an Avis reservation number. I went to pick up the car at the time indicated on the reservation and there were no cars, zero. The Avis location said don't trust a third party as they have no idea what their stock of cars might be. I've never had this issue with any other 3rd party in my life. I was shocked. It completely messed up our plans for the entire day. When I returned home I called AARP Travel Center to register my complaint. They were very generous with their apologies, but what I really wanted to know is why and how they are going to fix their business so this doesn't happen in the future. They had no idea on how to address. They tried to shift the blame to Avis but I said they were the ones who gave me the confirmation so it is their issue. I was also surprised that they offered me no compensation. I ended up loosing hours of my (and my 3 travel companions) day, plus reserved a car at a higher price. They could have at least offered to pay the difference in the car rental fee I had to pay. But they said their "policy" doesn't allow them to do anything like that. To anyone else thinking of using AARP Travel Center - don't. They don't take responsibility, they don't compensate their customers, they don't know how to run a business.

View full review

User's recommendation: Do not use AARP Travel Center

Aaron L Mpo

Car rental

Aug 17, 2023

1.0

AARP Travel Center Powered By Expedia - Car rental

AARP Travel Center Powered By Expedia - Car rental - Image 2

I rented a car through site with Budget I bought the CDW insurance and when I made it to my destination, I was told that the insurance that I purchased was not valid and I purchased with Budget. The woman at the counter stated that they do this all the time and that I would need to contact AARP travel directly for refund. I contacted AARP they say that they will have to contact Budget directly before issuing refund. So now it has been over a week no contact from AARP travel or from Budget. They claim not to have an email so that I can submit proof that I was charged for the insurance twice. So now I am being given the run around and out of over 235 because not only did they charge for insurance twice they didn't honor the price that I originally reserved are not willing to do anything to help resolve issue.

View full review

Loss:

$88

Cons:

Unwilling to work with you

Preferred solution: Full refund

User's recommendation: Do not use AARP travel to book anything, if something goes wrong they will not help resolve it

Jimmy S Xwk |

Vallejo, California

Follow Up

Oct 06, 2023

1.0

2nd and 3rd night, they booked me a king at Surestay Raddison. No elevator and no 1st floor rooms. Walked up 4 flights of stairs to get to 2nd floor outside balcony. Upon reaching the room, the room next door had the door open and I didnt look in but saw a parrot in a little cage on the floor, the next room down someone standing in the doorway smoking. Hmm- permanent residents?Walked in. It was an old Motel Six. Stinky like cigarette smoke. Asked the wife if she wanted to go somewhere else- she said tomorrow. Woke up at 11:30 to pop pop pop- gunfire. Sounded like it was right next door. 10 seconds later pop pop and could hear someone run by. Probably the parking lot below. Then my wife tells she been hearing knock knock every hour on the door of the room next to ours. Im thinking drug deals but my wife says no, she looked inside and it was a lady of the evening. No other details from this stay. Booked my own room at a Best Western the last night so at least my wife had one comfortable night.

View full review

Loss:

$130

Cons:

Whole gig is a con- think rockford files con

Preferred solution: They offered me $50 off future reservation. The only solution here is to never use this service.

User's recommendation: AARP Travel Center is a *** joke

Travel Agencies Expert Talks

How to Travel Safely During the Pandemic

Apr 2, 2021

Top travel tips during the Covid-19 shared by a travel journalist: 1. Research the destination; 2. Check safety measures; 3. Check the airline’s policies; 4. Download the airline’s app; 5. Double check your reservation; 6. Build flexibility into your travel plan. In this interview with a travel expert you can learn how to travel safely, how to book online, how to refund a canceled trip.

Read full article

Latifah Al-Hazza

Latifah Al-Hazza is a travel expert who visited over 50 countries. She is also a co-founder of Women's Travel Company and an Emmy Award-Winning travel journalist.

Resolved

suzica j

Resolved: Never received gift card

Sep 05, 2023

2.7

Updated by user Oct 05, 2023

Company fixed the issue and I have been provided with apology. Kept calling every week asking about the promotional gift card and I finally got it

Original review Sep 05, 2023

I was supposed to receive a $50. Give card after I came back from my trip and I have not received one and every single time. I've called customer service. They've told me there's a ticket in place been several weeks, nothing.

View full review

Preferred solution: 50.00

Anonymous

Guest-5146382 |

League City, Texas

Wayfinder Hotel In Honolulu

Sep 25, 2023

2.3

AARP Travel Center Powered By Expedia - Wayfinder Hotel In Honolulu

Check in was a is at 3:00pm room wasnt ready until almost 5 after travelling all day this is a problem. The staff were polite however when youre travelling and very tired this isnt very helpful. The room was old, very crowded, and the bathroom reminded me of a gas station restroom was dirty old even the shower curtain liner needed to be replaced. Wouldnt recommend or stay there again, in fact already told friends we wouldnt recommend.

View full review

User's recommendation: No way would I ever recommend Wayfinder Hotel in Honolulu!

Vivian R Qqz

Was a victim of bait and switch with AARP/Expedia Fox car rental

Sep 06, 2023

1.0

I went on AARP/Expedia travel website on March 6th and looked for cars for an upcoming trip in July. I chose a standard SUV on FOX rental cars that said it would be a Dodge Journey or similar vehicle. The price was to be $371.56. I was familiar with the size of the Dodge Journey and knew it would meet my needs, so reserved it. When we got to the rental office of Fox car rentals at the airport in Denver, Colorado, on July 18, 2023, I was told they did not have and never had Dodge Journeys in their fleet. I was told that we would have to take another smaller vehicle for the price I was quoted. There were 5 people plus luggage that were going 150 miles and we were told that we needed to upgrade to a Dodge Durango and the cost would be $749.00. Feeling we had no other recourse at that time, we agreed. I would NEVER do business with Fox Rental Cars in the future and am VERY disappointed in AARP/Expedia for recommending this company to their members

View full review

Loss:

$350

Pros:

Easy to use website

Cons:

Include companies that rip people off

Preferred solution: Remove Fox Rental Cars from the travel website

Contact Information

Website:

www.expedia-aarp.com

Phone:

(800) 675-4318

Contact AARP Travel Center Powered By Expedia Customer Service

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Summary

Aarp Travel Center Powered By Expedia is a travel website where users can book flights, hotels, airport transfers, and cruises etc. Things to do section at Aarp Travel Center Powered By Expedia presents a selection of last minute, daily and unreal deals to choose from. Hotel options at Aarp Travel Center Powered By Expedia offer a list of inns in Sydney, Boston, New York, Grand Canyon, Paris, and Playa del Carmen etc. Car rentals at Aarp Travel Center Powered By Expedia allow users to book vehicles in a number of cities worldwide including such destinations as Las Vegas, Seattle, Honolulu, Vancouver, and LA.

AARP Travel Center Powered By Expedia is ranked 126 out of 1014 in Travel Agencies category

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AARP Travel Center Powered By Expedia

AARP Travel Center Powered By Expedia Overview

Media from reviews

Top AARP Travel Center Powered By Expedia Reviews

"Check billing"

"Another day with customer service"

Resolved: Another day with customer service

Bad Phone Service Experience

Expedia did not cancel and refund hotel when requested

Helped to completely ruin our Xmas

Unethical Practices

"Third-party" bookings cause you to be treated like a third-rate customer

Prepaid rental car at Budget is worth $0

Wrong date and Expedia would not help even with insurance

Hotel invioce

What was supposed to be a "package deal" they only booked part of

Reserved a car through them, went to pick up the car and Avis had no cars, none

Car rental

Follow Up

Travel Agencies Expert Talks

How to Travel Safely During the Pandemic

Resolved: Never received gift card

Wayfinder Hotel In Honolulu

Was a victim of bait and switch with AARP/Expedia Fox car rental

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